LadyRaine Enterprises (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, services, and products.
1. Information We Collect
We may collect the following types of information when you use our website, shop online, or engage with our consulting and wellness services:
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Personal Information: name, email address, phone number, billing/shipping address, and payment details.
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Professional Information: company name, job title, and industry details (for consulting or training enquiries).
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Website Usage Data: IP address, browser type, device details, and pages visited.
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Wellness & Event Data: information you voluntarily provide when signing up for coaching, retreats, or workshops.
2. How We Use Your Information
We use your personal data to:
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Provide consulting, training, and wellness services.
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Process orders, payments, and product deliveries from our online shop.
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Respond to enquiries and provide customer support.
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Improve our website, products, and services.
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Send relevant updates, offers, and newsletters (only if you opt in).
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Comply with legal or regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information. We may share information with trusted third parties only when necessary, such as:
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Service Providers: couriers, payment processors, IT support.
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Legal Requirements: where required by law or to protect our legal rights.
4. Data Storage & Security
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Your personal data is stored securely and only retained for as long as necessary to fulfill its purpose.
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We follow South Africa’s POPIA Act and international data protection standards.
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While we take reasonable precautions, no system is 100% secure.
5. Your Rights
You have the right to:
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Access, correct, or delete your personal data.
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Withdraw consent for marketing communications.
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Request details on how your data is processed.
6. Cookies & Tracking
Our website may use cookies to enhance your browsing experience, track performance, and personalize content. You can manage or disable cookies in your browser settings.
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
LadyRaine Enterprises
Email: info@ladyraine.co.za
Mpimo Netshivhera: 0826226761
Busisiwe Maluleke: 0824469974